Stuck at the login screen of the app or casino? This quick troubleshooting checklist gets you back in within minutes and reduces the chance of future lockouts.
- Verify username and password — try a password manager copy-paste to avoid typos.
- Use the ‘forgot password’ flow if codes fail; allow 10–15 minutes for emails/SMS to arrive.
- Clear the app cache or reinstall the app after updating your device OS.
- Check network: switch Wi‑Fi to mobile data or try a VPN off/on cycle.
- Enable two-factor authentication and use a unique password not used elsewhere.
- If account remains locked, contact support or visit Ninewin for recovery steps and to confirm identity documents.
Keep the app updated, avoid public Wi‑Fi for transactions, and snapshot the support ticket number when you report an issue.
